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Refund policy
Refund Policy
At Terra Arma, customer satisfaction is our priority. If your purchase doesn’t fully meet your expectations, we’re here to make the return or exchange process simple and fair.
Returns
You may request a return or exchange within 30 days of your purchase date. After 30 days, we can’t offer a refund or exchange.
To start a return or exchange, email us at info@terraarma.com with your order number. Terra Arma covers return and exchange shipping. We’ll email you a prepaid, trackable return label. Your item must be shipped back within 14 days of the label being issued. Items sent back after that window are not eligible for a return or exchange.
To be eligible, items must be unused, unwashed, and in the same condition you received them. Proof of purchase is required. Please do not send returns directly to the manufacturer.
Missing Tags or Packaging
Items should be returned with all original tags attached and in their original bags. If an item comes back missing its tags or bags, a 15% integration fee will be deducted from your refund.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved.
Approved refunds go back to your original payment method within 3–5 business days. Your bank or card issuer may take additional time to post the refund to your account.
Exchanges
We’re happy to exchange items for a different size or color, subject to availability. Email info@terraarma.com and our team will send you a prepaid label and instructions. If the item you want is out of stock, we’ll offer a refund instead.
If you receive a defective or damaged item, contact us within 30 days of your purchase date and we’ll replace it at no cost to you.
Delivery times for exchanged items vary by location.
Final Sale Items
The following items cannot be returned or exchanged:
- Last Chance items
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
Purchases from Military Exchanges
If you bought Terra Arma products through AAFES or NEXCOM, please follow that exchange’s return policy and return the item to the exchange you bought it from.
Haven’t Received Your Refund?
First, check your bank account again. Then contact your credit card company or bank, since refunds can take some time to post. If you’ve done both and still haven’t received your refund, contact us at info@terraarma.com.